Robert Rohrman: If every staff member in your company already had the ability to work from home, the COVID-19 challenge—for IT teams—was relatively small. But if your company didn’t, quick action was necessary.
There are multiple strategies on how to enable remote work. IT teams had to look at their companies holistically and then from the employee perspective. What did they need to do their jobs and what technologies were out there to do those things remotely? The IT staff also needed to consider security—what was a company willing to accept as a risk? Then they needed to pick a solution and implement it.
Seth: Training everyone to be an enabled endpoint, that was the first part of the equation. What about making sure everyone had a device that works for them?
Wendell Thacker: As an IT person, you think, how can I futureproof? You want to make sure people have the hardware or devices they need. This is the same advice I give family members that ask me for recommendations on a laptop or personal computer, it depends on what you're going to use it for. When you make that decision, you're saying, for example, this person is a web developer, they need a lot of RAM and a good processor speed as opposed to my grandma who needs to check email.
Edgar Flores: On top of that, you want to create a baseline, so most devices meet certain requirements. Companies that had a baseline for laptops, they weren't as overwhelmed as companies that didn’t.
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