According to Microsoft, by 2011, 78 percent of Fortune 500 companies used SharePoint for their collaboration, document storage and content sharing needs, and one in every five knowledge workers had access to the platform.
SharePoint offers a search feature that can be adequate for retrieving a small number of files using broad query parameters, but the functionality quickly breaks down in the face of large quantities of data and more refined search requirements. Though SharePoint search capabilities are improving with each new release, there are still some importation drawbacks:
The user search experience depends heavily upon how the feature was set up by administrators.
Search is limited to the site collection the user is working with.
Without additional customization, search results cannot be filtered by any category other than the age of the document.
As a result of these limitations, SharePoint’s out-of-the-box search functionality falls short in returning results that are timely, comprehensive and relevant.
Given SharePoint’s wide infrastructural presence and tight integration with essential enterprise tools like Microsoft Office 365, it makes sense that many companies would want to build their knowledge management systems on this base software. Employees who are already familiar with using SharePoint for their day-to-day document management and business processes will find it easier to transition to a full knowledge management solution set up in their existing environment
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